CHECK OUT OUR FAQ’S
WE MAKE SURE TO OFFER THE BEST SERVICE FOR YOU
Where is your clinic located?
We are located at 43,Pagoda road,Nugegoda ,10250. Sri Lanka
What are your hours of operation?
Our Hospital hours are all 7 days from 8:00 a.m.– 8:00 p.m. Poya days we are open from 8:00 a.m. – 5:00 p.m.
What forms of payments Do you accept ?
We Accept Cash,Cheques,VISA,Master and American Express Debit -Credit cards.
If my pet’s problem doesn’t get better, can I get a refund ?
Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet.
Not all health problems have a straightforward solution. Some may be chronic, requiring a long-term management plan; others may be more difficult to diagnose or may involve several causes. A cure may not always be possible, and treatment may be ongoing. Your veterinary team will do everything they can to find answers and continue to help your pet.
I brought my pet to see the veterinarian for a problem, and my pet isn’t getting any better. What can I do?
Call us. Just like doctors, veterinarians sometimes need to try more than one treatment/medication to find the correct solution to cure or manage a pet’s condition. Please let us know if something we recommended or prescribed isn’t helping. We want to work with you to find the right answers for your pet.
Do you make house calls?
Yes. We do. You can call our hotline 077 3 400 800 for an appointment.
Is it OK to call with questions about my pet’s health?
Although we can’t provide lengthy consultations or a diagnosis over the phone, we welcome questions from our clients. Please feel free to call or stop by anytime.
Can I call you and have a veterinarian give me a diagnosis over the phone?
Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian can provide an accurate diagnosis and proper treatment. Treating a pet for the wrong disease or condition will cost more in the end and could be harmful or even deadly to your pet.
I am having trouble in transporting my pet , what should I do?
You can call us an arrange our PET TAXI service
When I need to go on holiday can I keep my pet with you?
Yes we have boarding kennels for cats and dogs.
I want to travel overseas with my pet .What are the services you offer ?
In our international pet transport service we provide,
- Advice on re-location to all countries and requirements
- Veterinary health certificates
- Micro chipping
- Custom-made IATA standard kennels
- Obtaining quarantine documentation (including transport and handling)
- Reliable freight handlers for cargo purposes (both for import and export purposes)
- Rabies serology testing (via accredited UK lab)
- Transport to airport with qualified staff
- Import permit advice and documentation
Do you have pet grooming?
Yes we do grooming for both cats and dogs. You can call our hotline to find out grooming dates.